Frequently asked questions
DO YOU HAVE ANY STORES IN MY AREA?
Please find full list of our retail store locations in Mexico here.
Our products are also available from a number of vendors across Mexico, Canada and the USA.
CAN I ORDER ONLINE AND GET MY ITEMS SHIPPED TO ME?
Absolutely, simply add all the items you want to order from our website to your shopping cart and click on your cart to check out. If you need any assistance with this please contact us.
DO YOU DELIVER OUTSIDE OF MEXICO?
WILL I BE CHARGED CUSTOMS DUTIES?
HOW DOES THE EXCHANGE RATE WORK?
HOW CAN I PAY FOR THE GOODS?
HOW DO I TRACK MY ORDER?
DO YOU USE STYROFOAM IN YOUR PACKAGING?
CAN I SEND MY ORDER AS A GIFT?
-
Notes can be added when you click on your cart before selecting checkout. -
Make sure to add the gift box to your order before checking out.
DO YOU SELL GIFT VOUCHERS?
Yes we do, choose from $10, $25, $50 and $100 Gift Cards available for immediate purchase. Gift cards are emailed electronically after purchase. They are then available to print, save, or forward as a gift. These gift cards are only redeemable in our online store. Please contact our retail stores directly if you'd like to purchase a gift card for in store use. Gift cards only count towards promotional offers, such as free shipping, upon redemption.
CAN I GET ADVICE ON WHAT PRODUCTS ARE BEST FOR ME?
Yes, of course! Please feel free to reach out by filling out this form, calling us in Mexico +52 669 259 0103 or toll-free from Canada and the USA, 1-833-FOX-SOAP and we will be happy to answer your questions and offer advice.
WHAT IF I DON’T LIKE THE PRODUCTS I ORDERED?
WHAT IS THE DIFFERENCE BETWEEN PARFUM, FRAGRANCE AND ESSENTIAL OILS?
‘Parfum’ or ‘Fragrance’ is required by Health Canada when an ingredient listing for the scent of a product is too long for the label or the list is proprietary. We use Parfum in limited circumstances when the list of essential oils is too long for our label. We fully disclose all of our ingredients. Full scent ingredients will always be listed on our website if the list is too long for a label.
DO YOU TEST ON ANIMALS?
WHAT ARE YOUR EXPIRY DATES?
All of our products are formulated to have a minimum shelf life of 2 years unopened. Some products will last longer than this however such as soap, shampoo/conditioner and body butters. Expiry dates are based on product being kept at room temperature or lower. If the product is stored in warm temperatures or humidity the expiry dates may be less than 2 years.
WHAT IS PAO (PRODUCT AFTER OPENING DATE)?
Many lotions/creams will have a specified PAO, the little open jar symbol on the label) which tells you how long it is expected to last after opening. In general, our other products are good from 1 year of opening or 2 years unopened. Beyond that it really depends on how you are storing it. Heat and humidity, as well as which essential oils were used, will have an effect as well. We have found that most of our butters remain stable for up to 4 years prior to opening with normal or cool storage conditions, but we make it a rule to not send them out once they approach 2 years.
DO YOU OFFER WHOLESALE OR AM I ABLE TO ORDER YOUR PRODUCTS FOR MY BUSINESS?
Yes, please contact us for more information.
DO YOU USE INGREDIENTS CONTAINING GLUTEN?
I AM CELIAC; DO I HAVE TO WORRY ABOUT SKIN CARE PRODUCTS THAT CONTAIN GLUTEN?
I AM ALLERGIC TO WHEAT. DO I HAVE TO WORRY ABOUT SKIN CARE PRODUCTS THAT CONTAIN WHEAT?
IS THERE POTENTIAL TO HAVE A REACTION TO SHEA BUTTER IF I AM ALLERGIC TO NUTS?
CAN YOUR LIQUID SOAP BE USED FOR LAUNDRY?
WHY ARE SOME PRODUCTS NOT SAFE FOR PREGNANCY?